Client Relationship Manager

Awwzo is building India’s first network of professional pet daycare and boarding centers. We’re on a mission to make pet parenting joyful and stress-free by creating safe, loving, and fun spaces for dogs across the country. Backed by real experience and a deep passion for pets, Awwzo is set to redefine how India cares for its furry family members.

Role Overview

Client Relationship Manager

This is a high-impact role that directly shapes the trust and experience our customers have with Awwzo.

What you’ll do:

• Handle inbound calls, WhatsApp, and other support channels
• Explain Awwzo’s services, pricing, and booking process clearly and confidently
• Resolve queries or concerns from pet parents with empathy and ownership
• Coordinate with centre teams for smooth pickups, drop-offs, and in-stay updates
• Maintain call logs, and CRM records, and escalate issues where required
• Contribute ideas to improve customer experience, communication flows, and FAQs

What we’re looking for:

• 0-1 years of experience in voice-based customer support or hospitality
• Excellent verbal communication in English (other languages a plus)
• Strong listening skills, patience, and a calm presence on calls
• Familiarity with CRM tools, basic Excel/Sheets
• A genuine love for dogs and comfort talking to pet parents 🐶

Why Awwzo?

• Be part of a purpose-driven brand shaping India’s pet care industry
• Work with a mission-first team from IITs, top startups, and pet care pros
• Pet-friendly office — dogs are always welcome
• Shape how India experiences pet parenting