Client Relationship Executive

Core responsibilities Sales and lead generation: Make outbound calls to potential customers to promote products or services, explain features, and persuade them to make a purchase or schedule an appointment.  Customer support: Handle inbound calls to answer customer inquiries, address complaints, and provide solutions.  Data management: Maintain accurate records of customer interactions and update databases or CRM systems.  Follow-up: Follow up with leads and existing customers to ensure satisfaction and close sales.  Market research: Gather information from customer interactions to provide valuable feedback to the company.  Reporting: Document conversations and report findings to management or team leads.  Required skills and qualifications Communication: Excellent verbal communication and interpersonal skills are crucial for engaging with customers.  Persuasion: The ability to persuade customers and handle objections professionally is important for driving sales.  Technical skills: Basic computer skills and familiarity with CRM software are often necessary for data entry and record-keeping.  Problem-solving: Strong problem-solving skills are needed to resolve customer issues effectively.  Time management: The ability to manage time and multitask efficiently is important for handling a high volume of calls.  Education: A high school diploma is often the minimum requirement, with some roles preferring a degree in a related field.  Other: Strong attention to detail, resilience, and the ability to work under pressure are also beneficial.