Client Relationship Executive - Marine - Female

Role Overview: Were looking for a polished, service-oriented professional to be the face of our luxury interiors brand. This role blends front desk excellence, client relationship management, and administrative coordination, ensuring a premium experience for High Net-Worth Individuals (HNIs) and VIP clients. The ideal candidate will possess exceptional interpersonal skills, strong organizational capabilities, and a passion for working with High Net-Worth Individuals (HNIs) and VIP clientele.

Exp - 4-10 years

Role & responsibilities

Client Servicing & Relationship Management

• Be the first point of contact for clients and visitors, ensuring all walk-ins and calls are attended to with professionalism and warmth.
• Attend and respond to all client phone inquiries received via marketing campaigns, newspaper inserts, advertisements, references, or other channels.
• Validate client information as per company criteria and record accurately in the internal database/CRM.
• Schedule appointments for client visits to the Experience Centre, warmly welcome them upon arrival, and ensure a premium hosting experience.
• Serve as the first point of contact between clients and the Design team to capture initial requirements.
• Give tours of the Experience Centre, ensuring an engaging and informative experience if required.

Preferred candidate profile

Coordination & Reporting • Maintain structured and up-to-date records of all appointments, meetings, visits, and follow-ups in the CRM. • Prepare daily and weekly reports on client interactions, appointments, and follow-ups for internal review. • Coordinating with the design team to ensure timely meetings and a seamless handover once initial expectations are captured. • Share client preferences, feedback, and special requests with internal teams proactively.

Workplace Experience & Operations

• Ensure seamless functioning of the front desk, including visitor reception, call handling, and hospitality. • Manage workplace ambience decor, plants, pantry, housekeeping and overall environment to reflect luxury brand standards.

• Coordinate vendors, service providers, and facility needs to ensure smooth day-to-day operations.

• Maintain essential inventories, emergency supplies, and safety readiness.

• Support HR and leadership in planning events, celebrations, and office initiatives within budgets.

• Act as the single point of contact for operational requirements, ensuring efficiency, responsiveness, and premium service delivery