Tech Lead - VOD

Job Profile:

The VOD Tech Lead will serve as the primary technical liaison for assigned customers, ensuring timely and high-quality go-lives. The role demands a mix of deep product knowledge, cross-functional collaboration, and customer engagement.

Key Responsibilities

• Act as the main technical contact for assigned customers during onboarding and delivery phases.
• Partner with the Project Manager to lead technical discussions and educate customers on Amagis capabilities and limitations for VOD.
• Understand platform specifications in depth and educate engineering, QA teams and customer regarding nuances that would inhibit a speedy delivery.
• Translate customer delivery formats (assets, metadata, platform specifications) into clear requirements for internal teams.
• Understand and document automation, reporting, and customization requirements, coordinate implementation with Engineering teams.
• Handle change requests effectively by working with both customers and internal teams.
• Guide customers on the optimal use of Amagis products to meet their business needs.
• Oversee the deployment and configuration of Amagi and third-party software solutions in collaboration with Implementation Engineers.
• Ensure all deliverables to customers are tested and meet quality expectations; verify work from Engineering and DevOps teams.
• Build strong, trust-based relationships with customers and partners.
• Mentor and guide Implementation Engineers and stay updated with new product features and configurations.
• Provide feedback to improve efficiency across onboarding processes.
• Document processes and customer-platform pipeline specifications in detail and educate the larger teams regarding the workflows as needed.

Required Skills & Experience

• 7+ years in Media Technology, with at least 2 years in customer-facing roles.
• Deep expertise in:
  - VOD workflows- Asset and metadata ingest & transcoding- Graphics insertion tools- Transport stream workflows and encoders- Stream delivery technologies: HLS, DASH- AWS Media Services (e.g., Mediaconvert, MediaPackager, MediaTailor)- Video codecs and playout systems
• Working knowledge of metadata formats
• Strong communication and interpersonal skills
• Attention to quality and detail in delivery and documentation
• BE/BTech in CS/IT/EC
• Willingness to work from Amagis Bangalore headquarters (onsite role)
• Flexible to work in EMEA shifts supporting US/Europe-based clients

Work Mode : In Office

Location : Bengaluru (Bannerghatta Road)