Client Relationship Executive

Role & responsibilities

• Act as the primary point of contact for assigned clients in the RCU/Verification vertical.
  
• Understand client requirements related to background checks, field investigations, and document verifications.
  
• Coordinate with locations and field teams to ensure timely and accurate completion of verification assignments.
  
• Track daily status of cases, prepare client reports, and share periodic MIS updates.
  
• Ensure service delivery as per agreed TAT (Turnaround Time) and quality standards.
  
• Handle client escalations effectively and provide prompt resolutions.
  
• Maintain updated client databases, communication records, and service agreements.
  
• Support internal audits and compliance requirements related to client operations.
  

Preferred candidate profile

• Graduate in any , or related field.
  
• 0-2 years of experience in client servicing, preferably in RCU, BFSI, or verification services industry.
  
• Good understanding of RCU / field verification processes (KYC, address verification etc.) will be an advantage.
  
• Strong verbal and written communication skills.
  
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
  
• Excellent coordination, follow-up, and time management skills.
  
• Customer-focused attitude with ability to handle multiple clients simultaneously.