As the Insurance Lead, you will play a pivotal role in guiding the strategic direction and day-to-day execution of insurance services. You will be responsible for overseeing team performance, ensuring exceptional client service, supporting operational efficiency, and driving revenue growth through policy sales and renewals. You will serve as the subject matter expert on insurance offerings and lead initiatives to continuously enhance our insurance operations. Manage the end-to-end process of policy handling including documentation, claims, and renewals. Collaborate with sales, development, and customer service teams to align insurance offerings with customer needs and project goals. Strong understanding of insurance products, regulatory frameworks, and customer service standards. Excellent communication, leadership, and problem-solving skills.
Location: Vyttila Department: Call Centre Operations Job Summary: As a Quality Analyst at Roda Assistance, you will be responsible for monitoring and analyzing the call quality of our Service Coordinators. Your role is crucial in ensuring that our service department maintains the highest standards of quality and customer satisfaction. You will evaluate calls, provide feedback, and implement quality improvement initiatives to enhance the overall performance of the call centre. Key Responsibilities: Call Monitoring: o Listen to and review recorded and live calls to assess the quality of service provided by Service Coordinators. o Evaluate calls based on pre-defined quality standards and criteria. Quality Analysis: o Analyse call data to identify trends, strengths, and areas for improvement. o Compile and present detailed reports on call quality metrics and performance. Feedback and Coaching: o Provide constructive feedback and coaching to Service Coordinators to help them improve their performance. o Conduct regular quality review sessions with individual team members and the team as a whole. Quality Improvement: o Develop and implement quality improvement initiatives to enhance service delivery. o Collaborate with the Call Centre Manager and other stakeholders to create action plans based on quality analysis findings. Training and Development: o Assist in the development and delivery of training programs aimed at improving call handling skills and customer service. o Stay updated with the latest industry best practices and quality standards. Compliance and Standards: o Ensure adherence to company policies, procedures, and quality standards. o Monitor compliance with regulatory requirements and industry standards
LOCATION: BANGLORE Area Sales Manager - Job Description The Area Sales Manager is responsible for overseeing sales operations within a specific geographic area or territory to achieve sales targets, expand market share, and deliver exceptional service to clients. Key Responsibilities: Sales Strategy Development: Develop and implement strategic sales plans Dealer Profiling: Define criteria for ideal dealer partners based on factors such as location, market reach, reputation and alignment with your brand values. Proposal and Negotiation: Present a formal proposal outlining the terms and conditions of the dealership agreement. Negotiate terms and address concerns or objections Customer Relationship Management: Build and maintain strong relationships with key clients. Collaborate with the sales department to develop targeted sales strategies Territory Analysis: Conduct thorough analysis and assessment of the assigned territory. Identify potential business opportunities. Develop territory coverage plans and sales routes to optimize sales opportunities and maximize efficiency. Monitor market trends to adjust sales strategies and tactics accordingly. To consistently meet or exceed sales targets Conducting onsite training for dealerships Compliance and Ethics: Ensure compliance with company policies, procedures, and ethical standards in all sales activities. Uphold high standards of integrity, professionalism, and ethical conduct in interactions with clients, colleagues, and stakeholders.
Area Sales Manager - Job Description The Area Sales Manager is responsible for overseeing sales operations within a specific geographic area or territory to achieve sales targets, expand market share, and deliver exceptional service to clients. Key Responsibilities: Sales Strategy Development: Develop and implement strategic sales plans Dealer Profiling: Define criteria for ideal dealer partners based on factors such as location, market reach, reputation and alignment with your brand values. Proposal and Negotiation: Present a formal proposal outlining the terms and conditions of the dealership agreement. Negotiate terms and address concerns or objections Customer Relationship Management: Build and maintain strong relationships with key clients. Collaborate with the sales department to develop targeted sales strategies Territory Analysis: Conduct thorough analysis and assessment of the assigned territory. Identify potential business opportunities. Develop territory coverage plans and sales routes to optimize sales opportunities and maximize efficiency. Monitor market trends to adjust sales strategies and tactics accordingly. To consistently meet or exceed sales targets Conducting onsite training for dealerships Compliance and Ethics: Ensure compliance with company policies, procedures, and ethical standards in all sales activities. Uphold high standards of integrity, professionalism, and ethical conduct in interactions with clients, colleagues, and stakeholders.
Area Sales Manager - Job Description The Area Sales Manager is responsible for overseeing sales operations within a specific geographic area or territory to achieve sales targets, expand market share, and deliver exceptional service to clients. Key Responsibilities: Sales Strategy Development: Develop and implement strategic sales plans Dealer Profiling: Define criteria for ideal dealer partners based on factors such as location, market reach, reputation and alignment with your brand values. Proposal and Negotiation: Present a formal proposal outlining the terms and conditions of the dealership agreement. Negotiate terms and address concerns or objections Customer Relationship Management: Build and maintain strong relationships with key clients. Collaborate with the sales department to develop targeted sales strategies Territory Analysis: Conduct thorough analysis and assessment of the assigned territory. Identify potential business opportunities. Develop territory coverage plans and sales routes to optimize sales opportunities and maximize efficiency. Monitor market trends to adjust sales strategies and tactics accordingly. To consistently meet or exceed sales targets Conducting onsite training for dealerships Compliance and Ethics: Ensure compliance with company policies, procedures, and ethical standards in all sales activities. Uphold high standards of integrity, professionalism, and ethical conduct in interactions with clients, colleagues, and stakeholders.
Area Sales Manager - Job Description The Area Sales Manager is responsible for overseeing sales operations within a specific geographic area or territory to achieve sales targets, expand market share, and deliver exceptional service to clients. Key Responsibilities: Sales Strategy Development: Develop and implement strategic sales plans Dealer Profiling: Define criteria for ideal dealer partners based on factors such as location, market reach, reputation and alignment with your brand values. Proposal and Negotiation: Present a formal proposal outlining the terms and conditions of the dealership agreement. Negotiate terms and address concerns or objections Customer Relationship Management: Build and maintain strong relationships with key clients. Collaborate with the sales department to develop targeted sales strategies Territory Analysis: Conduct thorough analysis and assessment of the assigned territory. Identify potential business opportunities. Develop territory coverage plans and sales routes to optimize sales opportunities and maximize efficiency. Monitor market trends to adjust sales strategies and tactics accordingly. To consistently meet or exceed sales targets Conducting onsite training for dealerships Compliance and Ethics: Ensure compliance with company policies, procedures, and ethical standards in all sales activities. Uphold high standards of integrity, professionalism, and ethical conduct in interactions with clients, colleagues, and stakeholders.
Job Title: Client Relationship Executive Location: Vyttila Department: Sales Job Summary: We are seeking a Client Relationship Executive with excellent communication skills to manage dealer relationships over the phone. The ideal candidate will be multilingual, confident in customer interaction, and skilled in building strong long-term relationships. This is an office-based role focused on appointment coordination, relationship management, and ensuring dealer satisfaction. Key Responsibilities: Make outbound calls to dealers to schedule appointments and follow-ups Maintain professional and friendly communication with all clients Develop and nurture strong relationships with dealers and customers Ensure all appointments are logged and updated in the CRM system or database Provide product or service information when required during calls Handle client inquiries or minor concerns with a customer-first approach Collaborate with internal teams (sales, service, logistics) for smooth coordination Follow up with clients to confirm meetings and ensure satisfaction
Shift Timings: Morning Shift: 8.00 AM to 4.00 PM General Shift: 9:00 AM to 5:00 PM Afternoon Shift: 12:00 PM to 8:00 PM Post Lunch Shift: 2:00 PM to 10:00 PM Night Shift: As needed on random days Job Summary: Lead a team that delivers service operations to clients/customers, ensure high-quality delivery, meet operational metrics/KPIs, drive process improvements and support team development.. Key Responsibilities: 1. Lead, motivate, and mentor a team of service personnel to meet and exceed service delivery goals. 2. Monitor individual and team performance 3. Handle escalations: ensure client/customer complaints/issues are resolved promptly. 4. Oversee day-to-day operations: task assignment, shifts/scheduling, resource planning. 5. Identify gaps in knowledge and training needs; plan & deliver training/coaching for continuous improvement. 6. Develop and refine service processes, workflows, checklists, standard operating procedures . 7. Generate and analyze reports on team performance, service metrics, identify trends, and propose improvements. 8. Coordinate with other departments (e.g. Quality, HR, Sales) to ensure smooth service delivery and alignment with client expectations. 9. Maintain documentation: service logs, knowledge base entries, process documents. 10. Support change initiatives, technology/system upgrades related to service operations. Qualifications: · Bachelor’s degree (or equivalent) in relevant field. · Minimum 2 years of total experience in service operations / customer service / support roles. Excellent communication and interpersonal skills. Ability to handle stressful situations and provide calm, reassuring assistance. Strong problem-solving skills and attention to detail. Proficiency in using computer systems and CRM software. Working Conditions: Office-based call centre environment. Ability to work flexible hours and shifts, including occasional night shifts. Potential for stress situations requiring quick and efficient problem-solving. Why Join Us: Competitive salary and benefits package. Opportunities for career growth and development. A supportive and dynamic work environment. The chance to make a difference by helping customers in need.