Client Relationship Executive

5 years

0 Lacs

Posted:14 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

  • Manage incoming calls, emails, and inquiries, converting leads into appointments or sales where applicable.
  • Present and promote services effectively to clients, identifying opportunities to upsell based on their needs.
  • Welcome and assist clients with a friendly, professional demeanor, ensuring a positive first impression.
  • Schedule appointments and coordinate with the team for efficient service delivery.
  • Maintain accurate client records, including appointments, preferences, and transactions.
  • Address client queries or concerns, ensuring satisfaction and loyalty.
  • Manage payment processing and handle basic billing queries.
  • Train and mentor junior staff to deliver exceptional client service and sales performance.


Qualifications

  • Minimum 5 years of experience in front-desk, client servicing, or sales roles.
  • Strong sales acumen with proven experience in upselling or cross-selling.
  • Excellent English communication skills (verbal and written).
  • Friendly, persuasive, and client-focused personality.
  • Proficient in scheduling software, CRM systems, and basic office tools.
  • Ability to multitask and thrive in a fast-paced environment.
  • Prior experience in a healthcare or service industry setting is an advantage.

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