Client Relationship Executive (After Sales)

Job Title: Client Relationship Executive (After Sales)

Location:

Kasturi Nagar, Bangalore (On-Site)

Job Type:

Full-Time | Immediate Joining Preferred

Salary:

Negotiable (Based on experience and communication skills)

About the Role:

Client Relationship Executive (After Sales)

Key Responsibilities:

• Manage client communication after order placement through to payment collection


• Provide after-sales service and ensure customer satisfaction


• Proactively collect and document genuine client feedback


• Handle and resolve client queries and escalate issues when necessary


• Maintain regular follow-ups with clients on deliveries, service issues, and payments


• Support clients with detailed information about company products and services


• Act as the single point of contact for assigned clients


• Coordinate internally with relevant teams to ensure timely and accurate resolution of issues

Key Skills & Requirements:

• Polite, professional, and confident communication skills (spoken and written)


• Strong follow-up skills and commitment to closure


• Ability to understand client needs and respond accordingly


• Proactive and self-driven approach to customer service


• Good organizational and time-management skills


• Must be comfortable handling client calls and staying accessible


• Knowledge of the company s products/services (training will be provided)


• Proficiency in MS Office, email, and basic CRM tools is an advantage

Qualifications:

• Graduate in any discipline (B. Com, BBA, BA, etc. )


• 1 3 years of experience in client servicing, CRM, or customer support preferred

What We Offer:

• Friendly and supportive work environment


• Training and mentorship for skill development


• Opportunity to grow into senior CRM or account management roles


• Exposure to real-time customer relationship processes and cross-functional coordination

immediate joiners