Client Relations Supervisor (Mumbai)

Job purpose

The ideal candidate will lead the account development as well as make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe.

Duties and responsibilities

Below are the job responsibilities for the Client Relations Supervisor, but not limited to:

• Manage a portfolio of accounts
• Develop positive relationship with clients
• Resolve conflicts and provide solutions to clients in a timely manner
• Build and nurture long-term relationships with existing clients independently, without constant guidance.
• Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
• Conduct face-to-face training sessions or provide product details over the phone to clients.
• Gather client feedback, analyze it, and proactively implement strategies based on the feedback demonstrating autonomous decision-making.
• Address client concerns promptly and effectively, relying on independent problem-solving skills.
• Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
• Independently coordinate with clients to ensure timely and accurate deliverables.
• Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.

Skills & Competencies

• Capability to work both independently and collaboratively within a team
• Strong sales skills with a proven track record of achieving targets.
• Excellent customer service skills, including active listening and problem-solving.
• Effective communication skills, both verbal and written.
• Exceptional relationship-building abilities to foster trust and credibility with clients.
• Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
• Attention to detail and ability to handle multiple tasks simultaneously.
• Proficiency in market research techniques and data analysis.

Other Details:

• Bachelor's degree or equivalent (required), preferably in Marketing or International studies
• At least 2 years in sales and 2 years experience in Client Management/ Customer Service. Experience as Sales Manager preferred.
• Candidate must be located in Mumbai
• Own Laptop
• Has Drivers License
• Salary - $1000 US dollars plus commissions per month

Job Types: Full-time, Freelance
Contract length: 12 months

Pay: From ₹88,000.00 per month

Benefits:

• Work from home

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Required)
• Client Management: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driving Licence (Preferred)

Location:

• Mumbai, Maharashtra (Required)

Work Location: Remote