Client Relations Supervisor (Mumbai)

The Role

• Manage a portfolio of accounts
• Develop positive relationship with clients
• Resolve conflicts and provide solutions to clients in a timely manner
• Build and nurture long-term relationships with existing clients independently, without constant guidance.
• Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
• Conduct face-to-face training sessions or provide product details over the phone to clients.
• Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
• Address client concerns promptly and effectively, relying on independent problem-solving skills.
• Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
• Independently coordinate with clients to ensure timely and accurate deliverables.
• Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.
  

Ideal Profile

Skills & Competencies

• Capability to work both independently and collaboratively within a team
• Strong sales skills with a proven track record of achieving targets.
• Excellent customer service skills, including active listening and problem-solving.
• Effective communication skills, both verbal and written.
• Exceptional relationship-building abilities to foster trust and credibility with clients.
• Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
• Attention to detail and ability to handle multiple tasks simultaneously.
• Proficiency in market research techniques and data analysis.
  

Other Details

• Bachelor's degree or equivalent (required), preferably in Marketing or International studies
• Customer Service, Client Managing, Hospitality: At least 1 year (Preferred)
• Sales/Selling: At least 2 years (Required), Experience as a Sales Manager (Preferred)
• Education: Bachelor's (Required)
• Location: India – candidates living in Mumbai only (Required)
• License: Driving (Required)
• Language: English (Required)
• Full-time (Monday to Friday)
• Salary plus commissions per month
  

What's on Offer?

• Leadership Role