Job
Description
You will be responsible for managing a wide range of programs as an experienced Client Partner. Your primary focus will be on ensuring the successful delivery and overall success of the GCC, with the aim of adding the highest possible value to the organization. Acting as a liaison between clients and management for business executions, you will be responsible for ensuring that contracts are fulfilled and services/products are deployed. Your role will also involve understanding client needs, identifying business opportunities, negotiating business contracts and costs with customers, and developing customized programs to meet client requirements. In addition, you will provide client consultations about company products or services, develop business proposals, and make product presentations for clients. Building and maintaining positive and productive relationships with clients will be crucial, along with working in compliance with company standards and business guidelines. To achieve monthly revenue targets, you will need to develop account strategies, assess potential business risks, and develop mitigation plans. Furthermore, you will be expected to create business opportunities with existing clients and ensure customer satisfaction by providing outstanding services and addressing customer concerns and queries in a timely and accurate manner. The requirements for this role include a full-time MBA from a TIER-1 college, experience working in consulting firms (Big 4's, MBB's), and proven experience as a Client Partner. You should have a thorough understanding of project/program management techniques and methods, excellent knowledge of performance evaluation techniques and key metrics, and outstanding knowledge of data analysis, reporting, and budgeting. An analytical mindset with excellent problem-solving abilities, excellent communication skills, and a business acumen with strategic ability are essential for this role. Preferred experience and skills include experience in a GCC setup, professional service delivery experience in a multinational organization, conceptual knowledge of modern enterprise technology, an understanding of CSAT/NPS frameworks, and proficiency with Microsoft Office and related tools.,
