Client Partner

Job Description

• Act as the main point of contact in all matters relating to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • Maintain accurate client records, keeping track of any contract updates and renewals • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Responsibilities • Create and execute strategies to gain account intelligence and develop business with clients • Respond to inquiries and requests from clients and address their needs • Stay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needs • Manage the client relationship, recognize key client issues, and ensure that client needs and project objectives are consistently met through weekly/monthly follow-up. • Meet regularly with other members of the team to discuss progress and find new ways to improve business • Generate progress reports to give to clients and higher-ups within the organization • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Skills and Qualifications • 8+ years of experience in the software industry with at least 5 years in retail industry • 3-5 years of account management experience • Ability to multitask and juggle several responsibilities simultaneously • Strong written and verbal communication skills • Good attention to detail and organizational skills