Client OPS Analyst

JPMorgan Chase Bank

1 - 8 years

9 - 10 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

interviewing service operations classroom management biology mathematics presentation skills subject matter expertise spss tutoring teaching excel rapport building operations physics communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist in the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms.
Contribute to the detection and prevention of fraudulent transactions, utilizing anti-fraud awareness strategies to protect both the client and the institution.
Support the implementation of automation initiatives, applying knowledge of systems architecture to enhance service center operations.
Participate in the change management process, aiding in strategic communications and stakeholder impact mitigation.
Utilize active listening and questioning skills to effectively address client inquiries and troubleshoot issues.

Required qualifications, capabilities, and skills

Baseline knowledge or equivalent expertise in client service operations
Demonstrated ability to apply strategic planning principles in a business context, with a focus on resource allocation and long-term goal setting.
Familiarity with anti-fraud strategies and their implementation in a banking or financial service environment.
Experience with basic systems architecture and automation technologies, with an emphasis on their application in operational optimization.
Proficiency in active listening and questioning techniques, with the ability to use these skills to effectively address client inquiries and troubleshoot issues.

Preferred qualifications, capabilities, and skills

Experience in managing client relationships and resolving operational challenges.
Strong analytical skills to assess and improve operational processes.
Excellent communication skills to effectively interact with clients and team members.

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