Client OPS Analyst

Role Overview: You will become an integral part of the client operations team, delivering outstanding customer service and support within service center operations across various products and platforms. Your expertise in strategic planning and anti-fraud awareness will be crucial to ensure smooth operations and safeguard clients" interests. Your role will involve enhancing the client onboarding experience, addressing inquiries, processing transactions, and troubleshooting issues. Key Responsibilities: - Assist in the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms. - Contribute to detecting and preventing fraudulent transactions by utilizing anti-fraud awareness strategies. - Support the implementation of automation initiatives to enhance service center operations. - Participate in the change management process by aiding in strategic communications and stakeholder impact mitigation. - Utilize active listening and questioning skills to effectively address client inquiries and troubleshoot issues. Qualifications Required: - Baseline knowledge or equivalent expertise in client service operations. - Demonstrated ability to apply strategic planning principles in a business context, focusing on resource allocation and long-term goal setting. - Familiarity with anti-fraud strategies and their implementation in a banking or financial service environment. - Experience with basic systems architecture and automation technologies, emphasizing their application in operational optimization. - Proficiency in active listening and questioning techniques, with the ability to use these skills to effectively address client inquiries and troubleshoot issues. Additional Details: N/A,