Client Operations Manager

The Role Our role will give you the opportunity to manage a team of Recruiters and be responsible for the recruitment delivery for our client. We would love to hear from you! As a Manager, youll be responsible for the recruitment delivery, relationship management and annual budget within a complex client solution. Youll support the Senior Manager & Client Operations Director in driving the achievement of the business area’s commercial and people strategy.

Key Accountabilities

• Accountable for clearly communicating Strategic Account Vision and Plan to team.

• Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets

• Determine and manage optimal resource allocation to support the talent strategy of the business area

• Build strong and influential trusted partner relationships

• Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards

• Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly

• Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep

• Share continuous improvement opportunities identified by self or team – including process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account. Skills & Experience

• Flexible to work in US Shift (CDT).

• Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action

• Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets).

• Experience managing a small team, demonstrable ability to manage, coach and develop direct reports

• Agile in response to change or uncertainty - able to cope with and lead a small team and client through significant change

• Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment

• Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment