Client Manager

Job Description

To assist the company in reaching goals and objectives related to sales, productivity and profitability ACCOUNTABILITIES Develop and maintain professional relations with the client, to ensure smooth operational service levels are met and client satisfaction is achieved. Implement and monitor team performance metrics & creating reports. Demonstrate management skills such as leadership, planning and organization. Drive sales through marketing companies to ensure SLA are met and targets achieved. Operate & liaison as the lead point for all clients and marketing companies. Coordinate with the stakeholders to ensure everything is streamlined and ensure smooth work process. Responsible for timeliness and accuracy of reports sent. Prepare reports & analyse data for senior management. Arrange trainings external marketing company associates and internal team and ensure they perform the best. Travel to cities to meet the client and visit marketing companies to ensure better results. Pay strict attention to detail & analyse reports to ensure the same is cascaded to all concerned. Supervise and coordinate with team members to ensure all deadlines are adhered. To bring in innovative ideas and optimize processes to ensure faster and reliable growth. Create and manage growth and operations strategy and act as an interface with the between the client and the MCs. Develop new ideas for future offerings with the mission to develop business. Implement strong processes and drive efficiency to deliver consistency and reliability. Knowledge on drafting service level agreements & client contracts QUALIFICATION Graduate in any discipline Master degree will be an added Advantage JOB KNOWLEDGE, SKILLS & EXPERIENCE Experience and knowledge of the Insurance sector. Relevant experience in handling operation process and driving sales. Knowledge of Microsoft office and advanced excel Good communication & people skills Organizational/multitasking skills KEY RELATIONSHIPS/ CUSTOMERS Marketing companies Clients