Client Manager - AGM

Role title: Client Manager

Function: Enterprise

Band: M2

Department: Strategic Accounts

Reports to: GM Account Director

Location: Hyderabad

Role purpose:

The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers. End to end operational excellence for the entire customer life cycle journey from opportunity to closure. The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key accountabilities and decision ownership

• Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.

• Responsible for the incremental revenue growth on all product lines.

• Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision

• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue

• Business planning & Accurate Forecasting on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.

• Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities

• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA

• Facilitating Collections Team to ensure timely payments and reduction in bad debts

• Manages detailed Account Dossier, AIMs, Heat Map and update periodically.

• Adhere and comply to all processes and systems of VIL & VIBS

• Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.

• Account Engagement and Account Mapping with C Levels

• End to end operational responsibility leading to CXX

• Should be able to steer the C level conversation with ease

Core competencies, knowledge and experience

• 5 to 7 years of Account Management experience

• Expertise in Enterprise telecom products & services

• Enterprise Solution & Consultative Selling background

Professional qualifications (preferable):

MBA from reputed institute

Budget owned:

Key performance indicators [max 3]:

• Overall Target achievement – Order Booking and Revenue

• Sales Forecast across product lines to be at 90% accuracy

• Ensure Vi Hub Hygiene and Compliance

• Data Accuracy & operational excellence

• Individual Account Plan - Rev Exit and OB projections at Account level, 2 quarter in advance

Direct reports:None

Dotted reports: None

Role: OtherIndustry Type: Telecom / ISPDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate

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