Client Lead

As a Client Lead CRM at Cryoviva India, you will play a crucial role in engaging with expecting parents, managing sales processes, and ensuring a seamless customer experience. You will directly interact with customers, coordinate with internal teams, and oversee various functions to drive business growth and customer satisfaction. Key Responsibilities: - Initiate and manage telephonic interactions with expecting parents to promote Cryoviva's stem cell banking services. - Respond to customer queries promptly and liaise with internal departments for effective resolutions. - Supervise a team responsible for verification, support, collections, coordination, and CRM telecalling functions. - Ensure compliance with company policies, reporting structures, and operational procedures. - Maintain accurate and up-to-date customer databases to support business activities. Qualifications Required: - Excellent communication skills in English and Hindi, with proficiency in additional regional languages considered a plus. - Strong interpersonal and problem-solving abilities to address customer concerns confidently. - Proactive, motivated, and capable of excelling in a target-oriented environment. - Patient and resilient when managing client interactions effectively. - Previous experience in CRM, inside sales, client servicing, or tele-sales is preferred. Cryoviva India, a trusted stem cell bank with multiple accreditations, offers a rewarding career opportunity for individuals passionate about client engagement and making a meaningful impact in the healthcare sector. Join us to be a part of a purpose-driven organization committed to revolutionizing healthcare and family wellness through stem cell banking. Apply now to embark on a fulfilling career journey with Cryoviva Lifesciences.,