Client Lead

Company Description

We are a growing enterprise specializing in Import, Export, and Global Trade Consultation. Our mission is to provide businesses with reliable solutions that simplify international trade, ensure compliance, and create sustainable growth opportunities. With a commitment to professionalism, transparency, and efficiency, we help organizations seamlessly navigate international markets. Whether you are looking to expand globally, source products, or optimize trade operations, we deliver solutions tailored to your requirements.

Role Description

This is a part-time remote role for a Client Lead. The Client Lead will be responsible for managing client relationships, ensuring customer satisfaction, providing excellent customer service, and enhancing customer experience. Daily tasks include client communication, addressing inquiries, and coordinating with internal teams to meet client needs. The Client Lead will also identify opportunities for client growth and address any issues that may arise.

Qualifications

• Strong Interpersonal Skills and Communication skills
• Proficiency in Customer Satisfaction and Customer Experience
• Excellent Customer Service abilities
• Ability to work independently and remotely
• Experience in the import/export or trade consultation industry is a plus
• Bachelor's degree in Business, International Trade, or a related field