Client Data Manager I

As a Client Data Associate within the Operations team, your primary responsibility will be to review and enhance data collection and verification processes. This involves ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will play a crucial role in managing multiple tasks efficiently. Additionally, your proficiency in digital and tech literacy will enable you to leverage software applications and digital platforms to improve processes and enhance the client experience. Your role will require you to lead a team, providing coaching and ongoing performance feedback. Monitoring individual team members" performance over time will be essential to evaluate their progress, learning, and capabilities. You will be expected to address service issues promptly, whether they are escalated by internal or external customers. Your ability to work independently and make well-grounded decisions based on data, insight, and experience will be key. Creating an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices is crucial. You will also be responsible for organizing workflow and distributing work appropriately, supporting all aspects of client onboarding including meeting AML and KYC requirements. To excel in this role, you must have a demonstrated ability to develop, manage, coach, and motivate teams. Flexibility and adaptability to manage interim projects and processes based on business requirements are essential. Knowledge of banking products and experience leading process and organizational change are highly valuable. Strong problem-solving skills, effective communication, and presentation abilities are necessary. You should also be comfortable with change and ambiguity. Preferred qualifications include previous experience in AML, Compliance, Fraud, KYC, or Operational Risk. Proficiency in mainframe and PC-based systems, especially MS Office, is advantageous. Previous experience as a people manager of a high-performing team is a plus.,