Client Communication Specialist

Job Description

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.Key Responsibilities:- Act as the first point of contact for clients post-onboarding- Assist the CSM team in understanding client requirements and priorities- Coordinate between internal teams and clients to ensure timely updates and follow-ups- Help track deliverables and ensure SLAs are met- Maintain clear communication records and update CRMs accordingly- Handle client feedback, concerns, and route them to appropriate internal stakeholdersWhat We're Looking For:- Strong communication and interpersonal skills- Ability to manage multiple tasks and work under pressure- Good understanding of customer service processes- Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus- Fresher or 1-2 years of experience in customer-facing roles preferredLocationHyderabad, India. WFO only