Client Acquisition Executive in Thane

Rajlaxmi Solutions Private Limited

10 years

0 Lacs

thane maharashtra india

Posted:4 days ago| Platform:

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Skills Required

communication coordination documentation contracts crm tracking payments management support retention upselling development marketing service rest

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Client Communication & Relationship Management
Act as a liaison between clients and internal teams.
Maintain regular communication with clients through calls, emails, and meetings.
Understand client requirements and ensure timely delivery of commitments.
Build and maintain strong, long-term client relationships.
Coordination with Internal Teams
Coordinate with sales, accounts, technical, and operations teams to fulfill client needs.
Track progress of client projects or services and update clients accordingly.
Ensure timely response and resolution to client queries and concerns.
Documentation & Reporting
Maintain records of client communication, contracts, and project status.
Prepare and share weekly client status and feedback reports.
Keep CRM or client tracking tools updated with the latest information.
Follow-ups & Issue Resolution
Follow up on pending deliverables, payments, or documentation from clients.
Escalate unresolved issues to the concerned department or management promptly.
Ensure client escalations are handled professionally and closed within defined timelines.
Support in Client Retention & Growth
Identify opportunities for upselling or cross-selling additional services.
Support business development and marketing teams during client meetings or reviews.
Gather feedback and suggestions to help improve client satisfaction and service delivery.

About Company: We are known for providing fast and reliable services for almost 10+ years, with our highly efficient teams that are loved by our clients. 24*7 assistance just a phone call away, we are the best when it comes to various business management products like Tally.ERP 9. Our business-focused approach and the consultative way of working make us different from the rest. Today, we are stronger than ever. Customer satisfaction is the utmost priority.

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