Client Account Officer- Workforce & Rostering Operations

Job Description

About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Customer minded: You like helping people find answers and build smooth working relationships Detail focused: Schedules, checklists and clean data give you a sense of control and clarity Calm under pressure: Unexpected changes don't fluster you; you adjust plans and move on Tech friendly: New software feels intuitive, and you're quick to explore shortcuts and features Growth oriented team player: Feedback motivates you, and you enjoy learning from more-experienced colleagues What youll own: 1. Client Account Support Assist the Client Account Manager with day-to-day coordination for Australian client accounts Track service-level metrics, prepare status summaries and flag risks or new requests for action 2. On-Ground Service Management and Rostering Assistance Help create and publish rosters for in-home and facility care Keep audit-ready records of hours, breaks and approvals Resolve routine roster queries from staff; escalate complex issues promptly 3. Workforce Planning Support Collect data on staffing patterns, seasonality and pipeline changes Work with HR and service managers to balance workloads and minimise overtime 4. Compliance Check Verify rosters against Australian award rules and internal policies Maintain organised documentation for audits and client reviews 5. System and Process Improvement Enter updates and pull reports from the rostering platform Suggest simple workflow tweaks or automations that remove manual effort 6. Communication and Coordination Distribute schedule changes quickly across HR, operations, finance and frontline teams Ensure messages are clear, consistent and time-zone appropriate 7. Incident and Contingency Management Assist in real-time incidents when service incident occurs 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps Contribute to mini- projects that improve service quality and team experience What you bring: Internship or up to two years of experience in client service, scheduling, HR operations or a similar support role Exposure to any rostering or workforce-management tool is a plus; enthusiasm to learn new software is essential Basic understanding of labour-law concepts through coursework or practical experience is advantageous Strong written and spoken English that communicates clearly and courteously with international stakeholders Willingness to work 5 AM to 2 PM IST to collaborate live with Australian teams Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence