Stratex Consulting Services is seeking a dynamic Learning and Development Manager - HR & Service Management to play a strategic role in elevating our training and HR processes. This role is critical in designing, developing, and delivering end-to-end training content using the Carers Academy LMS. The Learning and Development Manager will ensure that our new hires are fully equipped with the essential HR and service management skills required to serve our Australian clients at the highest standards. Key Responsibilities: Content Development: Create training materials from scratch in close collaboration with internal subject matter experts and external partners. Program Design & Delivery: Design, deliver, and manage comprehensive training programs covering HR fundamentals, rostering, scheduling, and onboarding. Training Lifecycle Management: Oversee the entire training lifecycleincluding needs analysis, curriculum design, delivery, online assessments, feedback collection, and continuous improvementto ensure a measurable reduction in training time and enhanced trainee performance. Quality Assurance: Guarantee that all training meets our rigorous standards for serving Australian clients by monitoring improvement in assessment scores and gathering structured trainee feedback. Stakeholder Coordination: Work closely with department heads and the founding/managing partner, participating in both scheduled meetings and ad hoc consultations to align training strategies with company objectives. Qualifications & Experience: 2-3 years experience in HR or corporate training within BPO/KPO or similar environments. A general understanding of HR practices and a proactive willingness to learn sector-specific nuances through an LMS and day-to-day interactions. Proficiency in leveraging AI tools (e.g., ChatGPT) to aid in the rapid development and enhancement of course material. Working Conditions: ' Predominantly online training via the Carers Academy LMS. No travel is required at this stage. Performance Metrics: Reduction in overall training time by set percentage benchmarks. Improvement in trainee assessment scores and achievement of predefined learning outcomes. Positive trainee feedback metrics (targeting 85% satisfaction).

About Us: Stratex Consulting Services is a dynamic and fast-growing consulting firm, committed to delivering strategic HR and business solutions to our clients. We are seeking a highly organized and detail-oriented HR Officer to join our team and support the seamless execution of recruitment, onboarding, HR operations, compliance, and employee engagement . This role is ideal for a proactive HR professional with 2-4 years of experience across talent acquisition, generalist HR, HRBP, and compliance management . If you thrive in a fast-paced, process-driven environment and enjoy optimizing HR functions while ensuring a great employee experience, we invite you to apply! Role & responsibilities Recruitment & Onboarding Manage the end-to-end recruitment process, including job postings, application screening, and interviews. Conduct phone and video interviews to assess and shortlist candidates. Oversee onboarding by verifying documents, preparing contracts, and creating system accounts. Conduct verbal or video inductions and send onboarding emails. Change Management & Process Improvement Continuously improve and update HR processes for efficiency. Identify opportunities for streamlining recruitment, onboarding, and compliance workflows. Performance Review & Employee Communication Gather performance feedback from the Rostering Manager and Service Coordinator. Conduct video meetings with employees for performance discussions. Issue relevant documents such as appraisal letters, warning letters, or letters of concern based on performance discussions. Maintain an organized record of all performance-related documents. Compliance & Training Ensure all mandatory trainings are up to date. Maintain and update HR databases and CRM systems with employee documentation ensuring all records remain compliant. Payroll & Salary Reviews Address payroll queries and communication. Assist with annual salary revisions. Employee Engagement & Exit Formalities Conduct check-ins with employees to ensure engagement and address concerns. Manage exit formalities, including documentation and exit interviews. Preferred candidate profile 2-4 years of experience in HR recruitment, HR operations, generalist roles, or HRBP functions. Bachelor's or master's degree in human resources, Business Administration, or a related field. Strong organizational skills with a high level of accuracy. Effective communication skills and the ability to handle employee queries and conflict resolution professionally.

About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Customer minded: You like helping people find answers and build smooth working relationships Detail focused: Schedules, checklists and clean data give you a sense of control and clarity Calm under pressure: Unexpected changes don't fluster you; you adjust plans and move on Tech friendly: New software feels intuitive, and you're quick to explore shortcuts and features Growth oriented team player: Feedback motivates you, and you enjoy learning from more-experienced colleagues What youll own: 1. Client Account Support Assist the Client Account Manager with day-to-day coordination for Australian client accounts Track service-level metrics, prepare status summaries and flag risks or new requests for action 2. On-Ground Service Management and Rostering Assistance Help create and publish rosters for in-home and facility care Keep audit-ready records of hours, breaks and approvals Resolve routine roster queries from staff; escalate complex issues promptly 3. Workforce Planning Support Collect data on staffing patterns, seasonality and pipeline changes Work with HR and service managers to balance workloads and minimise overtime 4. Compliance Check Verify rosters against Australian award rules and internal policies Maintain organised documentation for audits and client reviews 5. System and Process Improvement Enter updates and pull reports from the rostering platform Suggest simple workflow tweaks or automations that remove manual effort 6. Communication and Coordination Distribute schedule changes quickly across HR, operations, finance and frontline teams Ensure messages are clear, consistent and time-zone appropriate 7. Incident and Contingency Management Assist in real-time incidents when service incident occurs 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps Contribute to mini- projects that improve service quality and team experience What you bring: Internship or up to two years of experience in client service, scheduling, HR operations or a similar support role Exposure to any rostering or workforce-management tool is a plus; enthusiasm to learn new software is essential Basic understanding of labour-law concepts through coursework or practical experience is advantageous Strong written and spoken English that communicates clearly and courteously with international stakeholders Willingness to work 5 AM to 2 PM IST to collaborate live with Australian teams Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence

About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Connector: You walk into a room (or a Teams call) and instantly map who needs what and who can help. Organiser: Calendars, rosters, run-sheets: you love turning chaos into colour coded certainty. Quick thinker: Last - minute change? You are already lining up options. Tech curious: Comfortable experimenting with modern tools and dashboards; anything that squeezes extra minutes out of the day. Emerging leader: You seek mentors, share knowledge and picture yourself guiding a bigger team. What youll own: 1. Client Account Management Act as Stratex's primary liaison for a portfolio of Australian client accounts. Monitor service-level agreements daily, ensuring roster integrity remains the core deliverable. Hold regular check-ins and business reviews, translate new service needs into clear operational actions and flag opportunities to leadership. 2. On-Ground Service Management and Rostering Collaborate with stakeholders to create rosters that cover both in-home and facility-based care. Balance client requirements, staff preferences and labour rules to keep every shift filled without gaps. Publish schedules in the rostering platform and refresh them promptly when circumstances evolve. Maintain audit-ready records of hours, breaks, approvals and exceptions, and answer roster queries with clarity and empathy. 3. Workforce Planning and Optimisation Forecast staffing demand using seasonal patterns, service pipelines and stakeholder feedback. Coordinate with service managers and HR to keep workloads healthy and overtime sensible. 4. Compliance and Labour-Law Adherence Check each roster against Australian award rules, labour guidelines and internal policies. Keep documentation complete and organised for audit or client verification. 5. Technology and Systems Management Use modern rostering software to streamline scheduling and surface actionable insights. Suggest workflow enhancements or automations that free teams to focus on people. 6. Communication and Coordination Publish schedule changes quickly across HR, operations, finance and frontline leaders. Ensure all stakeholders receive consistent, timely information. 7. Incident and Contingency Management Lead real-time response when service incidents occur, providing employees and clients with clear guidance and support. 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps. Lead small improvement projects that lift service quality and team experience. What you bring: Account-management pedigree with clients in the UK or wider APAC region, you understand time-zone etiquette, cultural nuance, and service-level expectations across borders. Exposure to workforce-management or rostering tools is a strong plus, though not mandatory. Familiarity with labour regulations whether Australian, UK, or other APAC frameworks will help you hit the ground running. Exceptional written and spoken English; you communicate with clarity, empathy, and confidence at every level. Comfort with early-morning India hours (5 AM to 2 PM IST) to collaborate live with Australian stakeholders. Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence