Job
Description
About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Connector: You walk into a room (or a Teams call) and instantly map who needs what and who can help. Organiser: Calendars, rosters, run-sheets: you love turning chaos into colour coded certainty. Quick thinker: Last - minute change? You are already lining up options. Tech curious: Comfortable experimenting with modern tools and dashboards; anything that squeezes extra minutes out of the day. Emerging leader: You seek mentors, share knowledge and picture yourself guiding a bigger team. What youll own: 1. Client Account Management Act as Stratex's primary liaison for a portfolio of Australian client accounts. Monitor service-level agreements daily, ensuring roster integrity remains the core deliverable. Hold regular check-ins and business reviews, translate new service needs into clear operational actions and flag opportunities to leadership. 2. On-Ground Service Management and Rostering Collaborate with stakeholders to create rosters that cover both in-home and facility-based care. Balance client requirements, staff preferences and labour rules to keep every shift filled without gaps. Publish schedules in the rostering platform and refresh them promptly when circumstances evolve. Maintain audit-ready records of hours, breaks, approvals and exceptions, and answer roster queries with clarity and empathy. 3. Workforce Planning and Optimisation Forecast staffing demand using seasonal patterns, service pipelines and stakeholder feedback. Coordinate with service managers and HR to keep workloads healthy and overtime sensible. 4. Compliance and Labour-Law Adherence Check each roster against Australian award rules, labour guidelines and internal policies. Keep documentation complete and organised for audit or client verification. 5. Technology and Systems Management Use modern rostering software to streamline scheduling and surface actionable insights. Suggest workflow enhancements or automations that free teams to focus on people. 6. Communication and Coordination Publish schedule changes quickly across HR, operations, finance and frontline leaders. Ensure all stakeholders receive consistent, timely information. 7. Incident and Contingency Management Lead real-time response when service incidents occur, providing employees and clients with clear guidance and support. 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps. Lead small improvement projects that lift service quality and team experience. What you bring: Account-management pedigree with clients in the UK or wider APAC region, you understand time-zone etiquette, cultural nuance, and service-level expectations across borders. Exposure to workforce-management or rostering tools is a strong plus, though not mandatory. Familiarity with labour regulations whether Australian, UK, or other APAC frameworks will help you hit the ground running. Exceptional written and spoken English; you communicate with clarity, empathy, and confidence at every level. Comfort with early-morning India hours (5 AM to 2 PM IST) to collaborate live with Australian stakeholders. Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence
