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Service Engineering Head

Service Engineering Head

Valmet

11 - 16 years

20 - 25 Lacs

sweden chennai finland

Posted:18 hours ago| Platform:

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Skills Required

sales planning head engineering project management service engineering resource allocation project planning after sales support customer engagement stakeholder management operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you ready to lead the way in Service Engineering

We are looking for a Service Engineering Head to lead the development of service engineering to secure agility, speed and flexibility of engineering towards all lifecycle solutions.

You will be responsible for developing and implementing engineering strategies that align with PEC Service business objectives, driving lifecycle thinking, and harmonizing ways of working across regions. The role requires close coordination with sales, project management, and engineering teams to ensure immediate support, smart global resource allocation, and a customer-centric mindset throughout the organization.

Position can be located in any major PEC location.

Key Responsibilities

Lead and further develop service engineering across all disciplines

Secure that the service engineering teams are closely connected to Area sales planning and execution
Competence development

Serve as the central point of contact for Engineering for Service initiatives, providing hyper care during the transition to the new operational model
Develop and implement engineering strategies in line with PEC Service business objectives focusing on lifecycle management

Coordinate with regional and functional teams to ensure immediate support during the sales phase and throughout the customer journey
Drive smart resource allocation and harmonize operational practices across global teams
Foster a customer-focused mindset in all engineering decisions, deepening customer and technology understanding
Promote knowledge sharing and lessons learned routines to improve pricing management and profitability
Ensure lifecycle thinking is embedded in all engineering activities, from project planning to execution and after-sales support
Unlock business potential by improving the quality and accessibility of installed base data
Support the development of E-2-E Engineering processes and tools to accelerate profitable growth in Services
Leverage the global resource network while maintaining close customer contact

Lead and coordinate the global service engineering teams in matrix

Qualifications Skills

Bachelor s or Master s degree in a suitable engineering field
Proven experience in engineering leadership roles, preferably within service-oriented or project-driven businesses
Strong track record in developing and implementing engineering strategies and driving change
Excellent coordination, stakeholder management, and communication skills
Ability to work in a dynamic, global environment and manage multiple priorities
Strategic and business mindset with a focus on digital and lifecycle management
Experience with resource planning, project management, and customer engagement is highly valued
Proficiency in English language
Familiarity with global engineering networks and multicultural teams is a plus

Key Initiatives

Accelerate profitable growth in Services through process, data, and tool development

Competence development, resource flexibility and cost efficiency

Further strengthen customer focus and lifecycle thinking

Ensure sufficient engineering capabilities close to customers and service workshops to reduce response time

Promote knowledge sharing and leverage learnings from projects to improve profitability

Why Join Us

This is a unique opportunity to shape the future of our service business and make a lasting impact on PEC Global Engineering. You will work in a collaborative, international environment with the chance to influence strategic decisions and drive real change

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Service Engineering Head