Job
Description
Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 5-6 Years of Experience in People ManagementBasic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)Excellent written communication and organisational skillsAbility to develop and deliver client-focused solutions to customer needs through on-going, superior support interactionsCritical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessaryComfortable with a rapidly changing environmentAbility to learn, retain and apply large amounts of product, procedure, policy, and system informationAbility to adapt and adjust communication style when dealing with customers with different cultures and practices Digital Marketing AnalyticsAny additional courses on Digital Marketing will be a plus Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effortOversee day-to-day operationsMonitor team performance and report on metricsRecognize top performance and reward accomplishmentsFocus on skill enhancement and career development of direct reporteesReview daily updates with the team on progress made on metricsQueue management, ensuring SLAs are met, completing RCAs on misses with action planStakeholder management (Internal & External)Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvementsFlexible in handling adhoc tasks without impacting core jobAnalyse volume trends and optimise staffing and shifts accordinglyConduct skill/Ops interviews for analystsBe an innovation scoutAble to implement lean methodologies, wherever applicableSuccessfully undertake regular product and process tests to ensure knowledge meets clients requirement for supportDeliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed Responsible for any PIPs (Performance Improvement Plans) and PEP(Performance Excellence Plan), Coaching sessions, etc.Work closely with Quality Team to ensure continuous improvement on individual and program levelWork directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues Qualification Any Graduation
