Cleaning Supervisor

Responsibilities

• Supervise and lead cleaning staff: This includes assigning tasks, creating work schedules, delegating duties, and motivating the team to achieve high standards of cleanliness.
• Quality control: Conduct regular inspections of cleaned areas (e.g., floors, windows, restrooms, common spaces) to ensure thoroughness and adherence to established cleanliness standards.
• Ensure health and safety compliance: Train staff on and enforce safety protocols, including the correct use of cleaning materials and equipment, proper handling of chemicals and waste disposal (especially in specialized environments like healthcare), and wearing of Personal Protective Equipment (PPE).
• Manage inventory and supplies: Track stock levels of cleaning supplies, materials, and equipment; place orders as needed; and manage the budget for cleaning materials efficiently to minimize waste.
• Training and development: Train new staff on cleaning procedures, safety protocols, and the specific cleanliness standards of the facility. Provide refresher training sessions for existing staff on best practices, new techniques, and technologies, according to iScalePro.
• Reporting and documentation: Maintain records of cleaning activities, staff performance, inventory levels, and maintenance issues. Report progress, issues, and needs to management, says Superworks.
• Customer/client relations: Address client concerns and feedback regarding cleaning services and resolve any complaints promptly.
• Equipment maintenance: Ensure cleaning equipment is properly maintained and in good working order. Report faulty equipment and recommend replacements.
  

Skills And Qualifications

• Education: Typically requires a high school diploma or equivalent (GED). Additional certifications in cleaning management, hospitality, or facility management are advantageous.
• Experience: Previous experience in a cleaning or facilities management role, ideally with some supervisory or leadership experience, is preferred. Experience levels may vary depending on the industry and scale of operations.
• Leadership skills: Ability to lead, motivate, and manage a team effectively.
• Communication skills: Excellent communication and interpersonal skills to interact with staff, management, and clients.
• Attention to detail: A keen eye for cleanliness and ability to identify areas needing improvement.
• Knowledge of cleaning techniques and equipment: Understanding of various cleaning methods, chemicals, and equipment use.
• Problem-solving skills: Ability to address issues like staff shortages, equipment malfunction, or client complaints efficiently.
• Health and safety knowledge: Thorough understanding and adherence to relevant health and safety regulations, including OSHA and specific industry standards.
• Organizational skills: Strong time management and organizational skills to manage schedules, supplies, and documentation.
• Physical stamina: Ability to perform and supervise cleaning tasks, which may involve walking, standing for long periods, and lifting equipment or supplies.
• Flexibility: Adaptability to work varying shifts, including evenings or weekends as needed.