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Lodha Group
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Citizen Center Manager

Citizen Center Manager

Lodha Group

6 - 8 years

4 - 9 Lacs

Mumbai Suburbs Mumbai

Posted:3 months ago| Platform:

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Skills Required

Citizen Engagement & Stakeholder Management Social Media Monitoring & Interaction Event Planning & Execution Mentoring & Training Loyalty Sales & Customer Retention Team Leadership Post-Possession Customer Support Interdepartmental Coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis Effective handholding of customer in the postpossession stage [30 days] Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls Inter-departmental coordination and engagements to ensure effective resolutions of all the concerns voiced by the citizens including social media tracking and interactions. Driving loyalty sales through citizen engagements Leading, mentoring and training team to drive a positive customer experience at all citizen’s touch points. Social Media tracking for complaints and ensure effective resolution Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages Maintain healthy CSAT metrics including postpossession and KHO effectiveness Ensure 100% compliance in KYC Manage and guide team members as required Qualification: Any Graduate / Post Graduate Practice and Other Requirements : Minimum 6-8 years of experience in Hospitality / Airlines / Real Estate industry

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Lodha Group

www.lodhagroup.in

Real Estate Development

Thane

~2000 Employees

106 Jobs

Key People

Mangal Prabhat Lodha

Founder and Chairman
Abhishek Lodha

Managing Director
Nishant Goyal

Chief Financial Officer

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Citizen Center Manager

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Skills Required

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