CIM Operation Manager

CIM Operation Manager

Experience: 6+ Years

Location: Onsite - Mumbai

Employment Type: Contract

Job Overview

We are seeking an experienced CIM Operation Manager with a strong background in Project Management and Operations. The ideal candidate will have hands-on experience managing CRM operations, coordinating offshore–onshore teams, overseeing ticketing workflows, and ensuring smooth execution of campaigns and operational processes through effective communication and governance.

Key Responsibilities

Manage day-to-day CRM operations and operational workflows

Coordinate effectively between offshore and onshore teams

Monitor and manage ticket boards, ensuring timely resolution

Perform status checks, track due dates, and follow up on pending items

Identify and resolve missing or incomplete information in tickets

Utilize JIRA for task tracking, reporting, and workflow management

Handle timesheet management and ensure compliance

Support and oversee campaign automation projects

Maintain clear and professional written and verbal communication with stakeholders

Required Skills & Qualifications

5+ years of experience in Project Management and Operations

Strong experience in CRM operations handling

Proven experience working in an Offshore–Onshore delivery model

Hands-on experience with JIRA

Expertise in ticket management and workflow tracking

Experience with timesheet handling

Good command of written and spoken English

Strong knowledge of MS Office, especially Excel and Word

Understanding of campaign automation projects

Key Skills

Project Management, Operations Management, CRM Operations, Offshore–Onshore Coordination, Ticket Board Management, JIRA, Status Tracking, Due Date Monitoring, Timesheet Management, Campaign Automation, MS Excel, MS Word, Communication Skills