Chief Security Officer

Set safety standards in line with corporate standards, and regularly update policies and procedures to be followed at the Centre along with authorization and escalation levels defined

Formulate Standard Operating Procedures (SOPs) and train different contingency teams such as Emergency Response Team (ERT), Fire Fighting Board, Evacuation Team, Medical Team, etc. to handle any emergency situation as may arise at the Center

Design, modify and regularly update the security manual to include all aspects of safety and security and ensure communication of the same to all retailers, internal departments, vendors, contract agencies, etc.

Regulatory Approvals with various regulatory authorities/ government agencies (such as police, fire department, RTO, courts, Security Guard Board, National Security Guards (NSG), municipal corporation, etc. to maintain a safe and secure environment at the Centre

Design the schedule for all the safety and security audits to be conducted as mandated by statutory guidelines, review the audits reports to identify the areas of non-compliance and take action accordingly

Responsible for making special security arrangements in case of any events/ promotions/ marketing initiatives happening in the mall

Ensure physical safety and provide proximity protection for employees and visitors in case of any emergency and adherence to defined security guidelines and norms by all staff, contractor agencies and retailers at the Center

Review and approve location-wise manpower deployment schedule and security equipment requirements proposed by the Agency

Draft the scope document and technical capability requirements for employing outsourced security agencies and also assist in identifying and evaluating private security agencies and finalize the same

Ensure all safety related equipments are in working order at all times and all repair/ PPM of equipments happen as per schedule

Review and analyze the various security reports on a regular basis and take measures for resolving issues and identify measures to enhance the robustness of the security and safety operations at the Center

Design and ensure the conduct of safety mock drills to ensure all employees are aware of the safety procedures in case of any emergency

Monitor the expenses (both capital and operational expenditure) of the function against the assigned budget and ensure compliance