Chief Operating Officer (COO) / Unit Head – Hospital Operations

Chief Operating Officer (COO) / Unit Head – Hospital Operations

📍 Location: Sector 19, Dwarka, Delhi, 110077

🏥 Hospital Type: Multispecialty Hospital

🧭 Experience: 12–18 years | Qualification: MBA / MHA / PGDM (Healthcare / Marketing preferred)

About the Role

Chief Operating Officer (COO) / Unit Head

Key Responsibilities

🏥 Operations Management

• Oversee all clinical and non-clinical departments including Nursing, HR, Billing, IT, Facilities, and Administration.
• Ensure smooth daily operations through effective SOP implementation.
• Maintain NABH and quality compliance standards across all functions.
• Conduct regular performance and review meetings with departmental heads.

📈 Business Development & Marketing

• Develop and execute marketing strategies to increase patient inflow and brand visibility.
• Establish and manage corporate tie-ups, TPAs, and referral networks.
• Drive digital marketing, community outreach programs, CMEs, and health camps.
• Monitor ROI of marketing initiatives and optimize campaigns.

🎯 Strategic Leadership

• Support management in long-term business planning and service expansion.
• Achieve operational excellence while maintaining cost efficiency.
• Represent the hospital at public, corporate, and medical forums.

👥 People & Performance Management

• Lead and mentor departmental heads and teams to build a performance-driven culture.
• Define KPIs/KRAs and ensure regular monitoring and feedback.
• Oversee staff training and development for service quality improvement.

Key Performance Indicators (KPIs)

• Year-on-Year growth in patient footfall and revenue.
• Achievement of monthly and annual financial targets.
• NABH audit and compliance scores.
• Patient satisfaction and NPS scores.
• Employee retention and training metrics.

Candidate Profile

• Education:

  MBA / PGDM (Marketing / Healthcare Management) or MHA.

• Experience:

  12–18 years in hospital operations, with 5+ years in a leadership role.

• Preferred Background:

  Exposure to both operations and business development in healthcare.