Chief of Staff, gTech Ads Customer Experience

6 years

0 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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On-site

Job Type

Part Time

Job Description

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 6 years of experience in management consulting or strategy/business planning.
  • 6 years of experience in Business Intelligence, Data Science, Analytics, or Statistics, or 4 years of experience with an advanced degree.
  • Experience analyzing data and creating reports with database queries (e.g. SQL).

Preferred qualifications:

  • Experience in improving customer experience/customer satisfaction.
  • Experience working in a global multi-site environment.
  • Track record of improving operations/customer support functions.
  • Track record of leading and executing strategic initiatives.
  • Exceptional business acumen, and long-term strategic thinking balanced with near-term execution skills.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.

As a Chief of Staff, you will have a unique opportunity to work closely with executive leadership to shape the strategy of the organization and create significant business impact.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.

Responsibilities

  • Serve as a trusted advisor to the VP and the leadership team, provide strategic insights, anticipate business needs, and enable transformation.
  • Develop plans and maintain strong relationships with the stakeholders through prioritizing, strategizing, problem solving, reporting and communicating. Define the executive communications strategy, ensuring consistent and impactful information sharing.
  • Develop and manage the organization's rhythm of business, including key meetings, reviews, summits/offsites and budget management.
  • Shape the organization priorities and drive leadership engagements (e.g. weekly staff meetings), ensure fast decision-making, delivery against the highest priorities across the business.
  • Provide actionable insights and strategic recommendations based on data analysis and business metrics.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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