Job
Description
Role Overview: As the Chief Information Officer (CIO) at OculusIT's client site in Kansas, USA, you will play a crucial role in overseeing Information Technology operations, management, strategy, and business processes on a day-to-day basis. Your primary goal will be to ensure that OculusIT's IT service delivery maximizes value for the client and aligns with institutional goals. Dual reporting to OculusIT and the client's leadership, you will lead and manage the IT department, serving as a strategic advisor to college leadership on technology initiatives. Key Responsibilities: - Provide leadership and management onsite at the client location of the assigned IT department. - Know the statement of work (SOW) and full terms of the contract between Client and OculusIT. - Work with OculusIT to manage the contract/account against the contract budget. - Oversee IT applications, infrastructure, end-user computing, client support, and client projects and work plans. - Set objectives and strategies for the IT department. - Develop business cases and provide technology options to streamline internal operations and optimize strategic benefits for the client. - Collaborate with the OculusIT team to design, implement, and customize IT systems and platforms to enhance customer experience. - Facilitate the implementation of new systems, provide guidance to client IT staff and departmental users, and review/approve equipment and software purchases. - Maintain daily communications with the remote OculusIT team to ensure optimal performance of computer and network infrastructure. - Guide and organize IT-related projects, monitor technological advancements for competitive advantages, and assess team performance using industry-standard metrics. - Resolve escalated issues in a timely manner, maintain service levels, refine work processes, and serve as the escalation point for complaints. - Coordinate complex issue resolutions, develop documentation, SOPs, and training materials, log service tickets and projects, and maintain client relationships. - Provide technical product training and work closely with the OculusIT NOC & SOC to ensure production infrastructure uptime, security monitoring, and reporting deliverables. Qualifications Required: - Proven experience as CIO, Director of IT, or similar IT management role. - Excellent knowledge of higher education IT systems, applications, and infrastructure. - Background in designing/developing IT systems and planning IT implementation. - Solid understanding of data analysis, budgeting, and business operations. - Superior analytical and problem-solving capabilities. - Strong strategic and business mindset. - Excellent organizational and leadership skills. - Outstanding communication and interpersonal abilities. - BS/BA in computer science, engineering, or relevant field; MS/MA preferred.,
