Job
Description
If you're someone who genuinely enjoys helping others, writes with clarity and empathy, and loves solving problems in real time — we might have the perfect role for you. We’re building a remote-first support team that knows how to keep things human, even when everything happens through a screen. As a Chat Support Specialist , you’ll be part of a friendly, fast-moving, and user-focused crew that works hard to make every interaction smooth, helpful, and (dare we say it?) even enjoyable. What This Role Is All About Your job will be simple in theory, but essential in practice: to be there when users reach out via chat, and to make sure they get clear, kind, and effective support. You’ll respond to a wide range of questions—from basic how-to queries to more complex issues—always aiming to make things easier for the person on the other side. You’ll represent the voice of the company, and just as importantly, the voice of the user within the company. This role is fully remote and based in India , though you'll be chatting with users from all over the world. Here’s what you’ll be doing day-to-day: Responding to user questions and concerns via live chat (in English) Troubleshooting issues and providing easy-to-understand solutions Identifying recurring problems and sharing insights with internal teams Maintaining a friendly, professional tone—even when conversations get tricky Helping improve internal resources like canned responses, chat guidelines, and FAQs Supporting team-wide efforts to improve response times and customer satisfaction You won’t be reading from a script or following a rigid playbook. We want your personality, your brain, and your good judgment to shine through every message you send. Who We’re Looking For We’re not hiring robots. We’re hiring people who care. Here’s what will help you thrive in this role: Excellent written English — this is a must. You should feel confident writing fast, clear, and typo-free messages. Strong communication skills — you know how to explain things simply, ask smart questions, and make people feel understood. A calm, patient attitude — you don’t get flustered easily, and you know how to keep your cool when users are frustrated. Problem-solving ability — you can work through unfamiliar situations and find practical answers, even when things are unclear. Self-discipline and independence — since this is a remote role, you should be comfortable managing your time and staying focused without someone looking over your shoulder. Tech-savviness — you don’t need to code, but you should feel at home navigating apps, devices, and tools quickly and intuitively. A collaborative mindset — you enjoy working with others, sharing knowledge, and being part of a team that supports one another. Previous experience in customer support or live chat is a plus, but not required. If you're a fast learner with the right attitude, we’ll teach you the rest. What You’ll Get We believe that great work starts with great conditions. Here’s what we offer to help you do your best: Competitive salary with room for growth based on performance Fully remote work , with flexible hours that let you design your day Paid time off and wellness days when you need a break Generous learning and development budget to invest in your skills Company equity options , so you can share in the value you help create Top-tier health insurance and parental leave options Annual international team retreat — meet your teammates in person somewhere beautiful (all expenses covered) A friendly, no-ego culture where everyone’s ideas are welcome and effort is recognized Why This Role Matters When users reach out for support, they’re often confused, stuck, or frustrated. How we respond in those moments defines the experience they have with our brand—and can turn a difficult situation into a great one. If you’re someone who finds real satisfaction in making things better for others, this role isn’t just a job. It’s a place where your empathy, communication skills, and care for people will make a daily difference. Show more Show less
