Chat Support Executive

About the Role: work from office

We are hiring Chat Support Executives to engage with participants, volunteers, and partners interested in the Beast Drive event. Your role will be to provide instant, friendly, and informative responses across WhatsApp, website chat, and social media DMs.

You’ll be the first point of contact and play a vital role in converting interest into registrations and building community trust.

Key Responsibilities:

• Respond to inquiries about the Beast Drive event via WhatsApp, Instagram, and website chat
• Guide users through the registration or volunteer application process
• Share event details, links, brochures, and resolve FAQs in real time
• Maintain professionalism and brand tone during every chat interaction
• Follow up with interested users who leave messages "seen"
• Update the internal team with leads, questions, or unusual issues raised
• Keep records of chat interactions using basic CRM or spreadsheets
• Handle high-volume chats during peak promotional periods

Requirements:

• Excellent written communication in English and Hindi (other regional languages a plus)
• Fast typing and multitasking skills
• Polite, energetic, and proactive personality
• Familiarity with WhatsApp Business, Instagram, and live chat tools
• Basic knowledge of Beast Drive event (training will be provided)
• Ability to work flexible hours, including evenings and weekends during the event season

Preferred But Not Mandatory:

• Experience in customer service or community management
• Knowledge of Google Sheets or basic CRM tools
• Interest in motorsports, events, or adventure communities

What We Offer:

• Flexible work schedule
• Competitive pay and performance-based bonuses
• Work experience certificate after successful completion
• Opportunity to work closely with one of India’s most exciting event brands
• Chance to attend or be part of the Beast Drive event crew (optional)

Job Type: Full-time

Pay: ₹11,005.01 - ₹34,351.80 per month

Benefits:

• Flexible schedule

Work Location: In person

Speak with the employer
+91 9731658101Expected Start Date: 19/08/2025