Chat Support Associate

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Job Title: Chat Support Associate

Location: Kolkata

Experience: 0–1 Years

Employment Type:Permanent

Notice Period:Immediate Joiners Only

Interview Mode:Face to Face

Mode: WFO(Completely Night Shifts)

About the Company

Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process). They focus on delivering exceptional customer support through digital channels, maintaining high standards of communication, and ensuring compliance in all interactions.

Job Description

• Handle member queries via chat and email promptly and professionally
• Provide accurate and complete information while maintaining a polite and empathetic tone
• Ensure timely resolution of issues while adhering to compliance and process guidelines
• Maintain data accuracy and proper documentation for all interactions
• Meet or exceed service quality and productivity targets
• Exhibit strong written communication, analytical thinking, and multitasking skills

Mandatory Skills / Requirements

• Excellent written communication skills in English
• Typing speed: Minimum 35 WPM with 95% accuracy
• Strong comprehension and problem-solving ability
• Basic computer proficiency (MS Office, web navigation, CRM tools)
• Customer-service-oriented mindset with attention to detail
• Should not be enrolled in any full-time course
• Must be comfortable working from office and in night shifts

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