Channel Operations Support Analyst

Job Title:

Channel Operations Support Analyst

Job Summary

What you ll do

• Execute and oversee all month-end activities related to channel operations, ensuring timely and accurate completion.
• Manage the ingestion and processing of Point of Sale (POS) data, verifying accuracy and completeness.
• Conduct thorough audits to identify discrepancies and ensure compliance.
• Manage the billing process for Rubrik s consumption-based Managed Service Provider (MSP) programs
• Proactively address and resolve billing disputes, working collaboratively with partners and internal finance teams.
• Track and analyze ad-hoc utilization data to support accurate billing and reporting.
• Efficiently manage and process cases within the channel operations support queue, ensuring timely resolution.
• Escalate complex or critical issues to appropriate teams or individuals for remediation, following established protocols.
• Identify and propose potential areas for process improvement based on recurring case types and feedback.
• Collaborate with stakeholders to gather and document detailed business requirements for new projects and system enhancements.
• Conduct User Acceptance Testing (UAT) for new tools, systems, and processes, ensuring they meet business needs and specifications.
• Support post-launch deployment activities, including troubleshooting and providing ongoing support.

Experience you ll need

• Education: Minimum of a Bachelor s degree in Business, Analytics, Statistics, or a related field.
• Experience: At least 3-5 years of experience in sales operations, business analysis, or a related field, preferably within a similar industry.
• Strong proficiency in Excel for complex data analysis is essential.
• Experience in creating structured, insightful presentations using PowerPoint or similar tools.
• Experience collaborating with cross-functional stakeholders on requirements gathering, user acceptance testing (UAT), and post-launch enablement.

Preferred Skills

• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong interpersonal skills and the ability to build rapport with internal and external stakeholders.
• Proactive and self-motivated with a strong commitment to accuracy and customer service.
• Detail-oriented with an ability to work autonomously and prioritize tasks in a fast-paced environment.