Centre Manager-Operations

Role Overview: As the Centre Manager Operations in Mangalore, Karnataka, you will be entrusted with the responsibility of overseeing the entire management of the coworking space. Your role will involve ensuring smooth day-to-day operations, delivering an exceptional member experience, and efficiently managing facility operations. A successful performance in this role will require a combination of hospitality, operations, and business acumen. Key Responsibilities: - Manage daily operations of the coworking space, ensuring seamless functioning of facilities and services. - Supervise housekeeping, security, and maintenance staff to maintain high standards of cleanliness, safety, and upkeep. - Ensure compliance with company policies, procedures, and statutory requirements. - Coordinate with vendors, facility teams, and service providers for the timely execution of tasks. - Act as the primary point of contact for all members, promptly resolving queries and issues. - Foster strong relationships with clients to ensure satisfaction, retention, and renewals. - Organize community engagement activities, networking events, and client feedback sessions. - Support the sales team in achieving occupancy targets through client interactions and closures. - Monitor billing, collections, and account reconciliation for clients. - Track and report centre performance metrics such as occupancy, revenue, costs, and member satisfaction. - Lead and motivate on-ground teams including front desk, operations executives, and support staff. - Schedule shifts, delegate responsibilities, and monitor performance. - Conduct regular training sessions to maintain high service standards. - Oversee preventive and breakdown maintenance of the centre. - Ensure availability of IT support, internet, utilities, and office supplies. - Manage vendor contracts and service-level agreements (SLAs). Qualification Required: - Graduate/Postgraduate in Business Administration, Hospitality, or a related field. - 2-3 years of experience in operations, preferably in coworking, hospitality, retail, or facility management. Additional Company Details: The company is looking for candidates who can multitask, work in a fast-paced environment, and possess strong leadership, communication, and problem-solving skills. The role offers a competitive salary of 35-40k/month plus performance-based incentives. Interested candidates can share their resumes at shivangi.hr@propques.com. This is a full-time position requiring in-person work, with an expected start date of 01/10/2025.,