Central SDS Officer

& Requirements:
Ensure all pricing calculator/contract won handover information is accurategoing back to Sales/SD/Client Ops teams where information is missing in a timely professional manner Set up new jobs in BYD following correct process and maintaining communications via the workflow toolsEnsure all documentation required is saved in the right location, with the right naming conventionsplete new Supplier registration/Supplier change requests in ByD when instructions are received from the SD/Client Ops teams If sub contractors are utilised on jobs, ensure they are set up correctly with BYD as a supplier, and that invoices are processed in a timely manner (with hours logged as revenue against jobs within the month) Ensure invoice information is accurate and reflects the instructions from the client (for statutory invoices follow the country procedure)Complete housekeeping activities in ByD to ensure data available in the system is up Ensure knowledge of systems and processes, through to products and services is kept up to (attend training where necessary, ensure mandatory training is undertaken in a timely fashion, attend meetings to obtain information as needed) Ensure all information is accurately handed over to the Client Ops/SD teams to enable them to manage client expectations and deal with any problems at source Focus on continuous improvement continually work with colleagues across the business to identify improvements to workflows/ways of working with standardisation, simplification, and automation at the heart of the reviews Prioritise, plan and complete client service delivery tasks in line with global and local business requirements Support other team members and new staff to transfer knowledge of LRQA products and processes Actively contribute to team meeting and client service initiatives Responsible for the escalation of service delivery issues within or ahead of agreed SLAs Monitor team delivery aligned to agreed KPIs Technical / Professional Qualifications / Requirements: A degree (or equivalent qualification) in a relevant subjectExperience in backend operations, customer serviceCompetent in Microsoft Office suite (Word, Excel, PowerPoint) Open to work in shifts Employment : 1 Year Fixed Term Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future ( Group entities ) Copyright LRQA All rights reserved Terms of use Privacy Policy