Central SDS Officer

As an LRQA team member based in Mumbai at Solitaire Corporate Park, your role in Administration/Business Support involves prioritizing, planning, and completing client service delivery tasks according to global and local business requirements. This includes effectively liaising with clients, addressing queries, and proactively resolving service issues within specified deadlines. Building and nurturing strong client relationships through proactive communication and actions to meet client expectations is a crucial aspect of your responsibilities. You will also be responsible for ensuring the accuracy and completeness of client data in inspection systems, collaborating with team members, departments, and offices as needed, and maintaining a thorough understanding of LRQA's products, services, systems, and processes. By sharing best practices and identifying opportunities for service delivery process enhancements, you will play a key role in ensuring a high level of service to all LRQA clients. Additionally, you are expected to actively contribute to team meetings and client service initiatives, escalate service delivery issues within agreed timelines, and support the implementation of changes to meet future business needs. Your role will involve participating in improvement projects, providing support and knowledge transfer to team members and new staff, and carrying out any other tasks within the client service team as directed by line managers. Flexibility to work in shifts is a requirement for this position. The ideal candidate for this role should possess a high school diploma, general education degree, or equivalent qualification, along with experience in customer support and proficiency in using computers. Strong communication skills, the ability to remain calm under pressure, and fluency in Mandarin are essential requirements for this position. LRQA values diversity and inclusion, aiming to create a workplace where employees from varied backgrounds feel valued and can contribute effectively. By embracing different perspectives, LRQA strives to build a safer and more sustainable future, with an inclusive culture at the core of its operations. Join our diverse team and be a part of our mission to make our communities better while supporting clients on their journey towards a more secure and sustainable future.,