Central Operations - Deputy Manager

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team:

Job Purpose

•Be pro-active in looking for process improvements and implementation of the same

•Coordination with Product/Tech/Ops team to resolve the issues from its core.

•Timely and effective communication with internal departments for issue resolution

•Ensure appropriate systems and infrastructure are in place to track, evaluate and support

•Role will require conferencing / collaborating with internal teams.

•Should have good understanding of Database

•Enable and encourage use of Smart thinking and lead from front

•Work in a fast paced environment and deliver results within established timelines.

Key Responsibilities

•Collaborate and consult with members of the business team to drive strategy

•Perform assessment through fact findings approaches to solving complex issues.

•Need to work closely with Internal teams and handhold them to get the desired results

•Preside over periodic progress review meetings and timely share performance reports with management

•Develop forecasting models that consider promotional offers, historical trends, new product introductions and current capacity. Key technical skills (not all are mandatory)

•Excellent planning, organizational, and time management skills

•Ability to handle large amounts of data to provide relevant information

Qualifications

•Bachelor's degree or equivalent

•4 to 5 years of experience (Experience in payments/fintech space will be preferred)

•Good Analytical Skills

•Problem solving and decision-making skills