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Royal Green Realty
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Central Helpdesk Executive- Project Site Rep / Backend Processing

Central Helpdesk Executive- Project Site Rep / Backend Processing

Royal Green Realty

2 - 3 years

4 - 6 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

documentation backend operations crm management back office operations escalation management mis operations data entry excel report preparation follow ups customer relationship client coordination back office support customer operations operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Role Purpose:

RESPONSIBILITIES

Collect and validate all site-originated information (walk-ins, KYC forms, cheque details).
Ensure 100% of site cases are logged into 4QT within the same business day.

2. Coordination & Support

Act as the primary SPOC for site CRM officers, ensuring scanned documents and updates reach HO timely.
Follow up with sites on pending customer files, signatures, or clarifications.

3. Backend Documentation

Manage backend processing for allotments, BBAs, registries, and waivers.
Ensure all physical documents are digitised and matched against 4QT entries.

4. MIS & Escalations

Maintain weekly MIS for pending vs completed site-originated requests.
Escalate unresolved site support issues to the CRM Head.

Any other support required by the Senior Management from time to time.

Key Skills & Competencies

Excellent coordination and follow-up skills.

Attention to detail for documentation checks.

Familiarity with CRM/ERP (4QT preferred).

Strong MS Excel / reporting skills.

Performance Metrics (KRA/KPI)

% of site-originated cases logged in 4QT within TAT (target: 100%).

Reduction in backlog of incomplete/missing files.

Weekly MIS accuracy.

Customer file compliance rate

Qualifications & Experience

Graduate in any discipline (commerce/admin preferred).

2-3 years in backend operations or customer coordination (real estate, BFSI).

Exposure to CRM tools and call-handling systems desirable.

BENEFITS

Competitive salary and performance-based bonuses.

Health insurance coverage.

Professional development opportunities

Dynamic work environment with opportunities for career growth and advancement.

ABOUT RGR

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