Central Helpdesk Executive- Project Site Rep / Backend Processing

2 - 3 years

4 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

Role Purpose:

RESPONSIBILITIES

  • Collect and validate all site-originated information (walk-ins, KYC forms, cheque details).
  • Ensure 100% of site cases are logged into 4QT within the same business day.


2. Coordination & Support

  • Act as the primary SPOC for site CRM officers, ensuring scanned documents and updates reach HO timely.
  • Follow up with sites on pending customer files, signatures, or clarifications.


3. Backend Documentation

  • Manage backend processing for allotments, BBAs, registries, and waivers.
  • Ensure all physical documents are digitised and matched against 4QT entries.

4. MIS & Escalations

  • Maintain weekly MIS for pending vs completed site-originated requests.
  • Escalate unresolved site support issues to the CRM Head.


Any other support required by the Senior Management from time to time.

Key Skills & Competencies

  • Excellent coordination and follow-up skills.

  • Attention to detail for documentation checks.

  • Familiarity with CRM/ERP (4QT preferred).

  • Strong MS Excel / reporting skills.

Performance Metrics (KRA/KPI)

% of site-originated cases logged in 4QT within TAT (target: 100%).

Reduction in backlog of incomplete/missing files.

Weekly MIS accuracy.

Customer file compliance rate

Qualifications & Experience

  • Graduate in any discipline (commerce/admin preferred).

  • 2-3 years in backend operations or customer coordination (real estate, BFSI).

  • Exposure to CRM tools and call-handling systems desirable.

BENEFITS

  • Competitive salary and performance-based bonuses.

  • Health insurance coverage.

  • Professional development opportunities

  • Dynamic work environment with opportunities for career growth and advancement.

ABOUT RGR

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