Center Manager

What you will do:

The Centre Manager is responsible for end-to-end non-clinical operations of a company's clinic and grooming center. This role ensures high standards of service

delivery, efficient center operations, strong revenue performance, and a delightful pet

parent experience. The role involves managing front-desk staff (PRMs), grooming

assistants, handlers, inventory, scheduling, and collaborating closely with the clinical

and business teams.

Key Responsibilities:

Centre Operations & Experience

• Ensure smooth daily operations across clinic and grooming functions.
• Own patient flow, wait time, NPS, service delivery, and overall customer

experience.

• Maintain clean, pet-safe, and fear-free environments as per brand guidelines.
• Monitor real-time service delivery and patient flow.
• Resolve escalated client concerns with empathy and speed.

Team & Stakeholder Management

• Lead non-clinical staff: PRMs (Front Desk), Grooming Assistants, and

Handlers.

• Manage daily rosters, attendance, shift scheduling, and morale.
• Implement SOPs and drive compliance through regular audits.
• Collaborate with Vets, Groomers, and Clinical Leads to ensure seamless

delivery.

• Act as the coordination point for City Operations, Category, Process

Excellence, and Expansion teams.

• Motivate teams to upsell relevant offerings and deliver on experience goals.

Revenue & Performance Tracking

• Monitor and report daily revenue against targets across clinic and grooming.
• Support business and category teams in running offers, subscriptions, and

growth campaigns.

• Ensure accurate daily billing, POS usage, and cash reconciliation.
• Share on-ground insights to improve pricing, merchandising, and promotion

effectiveness.

Inventory & Infrastructure

• Maintain optimal stock levels of consumables, hygiene material, grooming

products, and clinical inventory.

• Conduct regular audits to prevent pilferage and expiry.
• Flag and follow up on infrastructure issues, repairs, and maintenance needs.

Compliance & Safety

• Ensure adherence to clinical, grooming, and hygiene protocols.
• Maintain necessary logs and documentation for audits and inspections.
• Oversee emergency preparedness, pet and team safety measures, and

first-aid readiness.

• Ensure regulatory and legal compliance across all services.

Experience & Skills

Required:

• Pet parent (not owner)
• 36 years of experience in customer-facing operations, healthcare, hospitality,

or service businesses.

• Strong leadership, problem-solving, and people management skills.
• Excellent communication skills
• Proficient in budget oversight and resource planning
• Highly organized with attention to detail and comfort with technology tools.

Preferred:

• Prior experience managing clinics, salons, or customer-facing retail/service

outlets.

• Familiarity with CRM or POS systems.

Why Join Us

• Be part of India's fastest-growing pet healthcare brand.
• High-ownership role with direct impact on a high-potential vertical.
• Work with a passionate and mission-driven team of vets, groomers, and pet

lovers.

• Career growth across multiple locations and roles.
• A culture that values transparency, fairness, and customer-first thinking.

Effective communication across diverse stakeholders