Center Head

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Job Summary

We are seeking a dynamic and responsible Center Head with 2+ years of relevant experience to manage daily operations, staff coordination, student/client satisfaction, and achievement of targets. The ideal candidate should be efficient, organized, and capable of handling team supervision, customer interactions, and center performance.

Key Responsibilities

1.Center Operations

-Manage day-to-day activities to ensure smooth functioning of the center.

-Oversee facilities, inventory, and administrative requirements.

-Coordinate with internal teams for IT, admin, HR, and support tasks.

-Ensure implementation of standard processes and maintain documentation.

2.Team Coordination

-Supervise front-desk staff, trainers, and support teams.

-Assign tasks and ensure timely completion of work.

-Support team members and maintain a disciplined work environment.

-Conduct basic performance checks and report to management.

3.Student / Customer Management

-Handle student or client queries and ensure high satisfaction.

-Manage walk-ins, counseling, and follow-ups.

-Resolve grievances or escalate to management when needed.

-Maintain communication records and feedback sheets.

4.Sales & Target Support

-Support achievement of monthly center targets.

-Assist in lead follow-ups, admissions, or client onboarding.

-Participate in promotional activities, seminars, or events.

-Contribute ideas to improve center visibility and growth.

5.Reporting & Documentation

-Maintain daily attendance, inquiry logs, and activity reports.

-Prepare weekly/monthly MIS and share updates with management.

-Track center performance and highlight gaps for improvement.

Required Skills & Competencies

-Good communication and interpersonal skills

-Basic team supervision experience

-Strong organizational and multitasking abilities

-Customer-oriented approach

-Ability to handle pressure and meet deadlines

-Working knowledge of MS Office / Google Sheets

Educational Qualification

-Graduate in any discipline

-Postgraduate preferred but not mandatory