CBG - RM (Commercial Banking Group)

About the Role:

The Relationship Manager will be responsible for nurturing corporate client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The centre of all client engagements will be to ensure superior customer experience.

Key Skills

1. Client relationship management

   : Strong interpersonal skills to build and maintain high trust and long term relationship with clients

2. Communication

   : Excellent verbal and communication skills for conveying complex concepts clearly

3. Sales and Negotiation Skills

   : Proven track record in sales, with the ability to meet and exceed targets.

4. Financial Acumen

   : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice.

5. Problem-Solving Abilities:

   Strong analytical and problem-solving skills to address client needs and challenges.

Key Responsibilities

• Acquire new to bank SME customers by providing corporate banking solutions while maintaining high service standards
• Maintain complete customer profile including the risk profile, demographics and assets in the bank
• Enrich relationships and garner higher wallet share through customer engagement activities and increase customer stickiness by offering corporate banking products like Tax payment, Internet Banking, trade products, CMS etc.
• Deepen the existing relationships by providing them Corporate solutions like Trade and Forex, CMS and SME Loans
• Identify potential customers who can be sold tailored products to enhance product penetration
• Acquire new customers by converting referral leads
• Achieve targets as assigned by the organization on a monthly basis
• Record and track all engagement activities through the CRM system
• Coordinate with Service Team to resolve any issue raised by the client
• Comply with KYC/SEBI rules, regulations, and legislation governing the Bank

Qualifications:

Optimal qualification for success on the job is:

• Graduate/ Post-Graduate from a recognized institute
• Experience in Business Banking, Treasury and Foreign exchange field is preferred