Catering Sales Manager

Job Description

Company Description Welcome to Park Inn by Radisson, a dynamic brand under the Radisson Hotel Group. Our hotels offer comfortable, connected, and affordable stays with stress-free experiences, vibrant environments, and friendly personalized service. We are conveniently located in capital cities, economic and transit hubs, airports, and railway stations. Park Inn by Radisson is part of the Radisson Hotel Group, which includes other renowned brands such as Radisson Blu and Country Inn & Suites by Radisson. Role Description Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group’s overall mission, vision values and strategies Develops and implements strategies for achieving individual catering sales goals Monitors status regularly and adjusts strategies as appropriate Achieves catering sales goals by developing and implementing sales strategies Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts Makes outside sales calls to prospective catering customers Clarifies customer requirements and suggests alternative menus, themes, etc. Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed Negotiates sale of catering sales functions Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction Ensure all materials used are in accordance with brand standards Maintains proper flow of information to sales team, reviews work file of assigned accounts Communicates clients' requests to all departments in an effective and timely manner Works with sales team for additional business opportunities as appropriate Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality REQUIREMENTS Minimum one - three years hotel catering or convention experience Local market knowledge preferred High school diploma required, bachelor’s degree preferred Experience managing to brand standards Able to collaborate effectively with other hotel employees and managers to ensure teamwork General knowledge of contract laws Proficient computer skills including Microsoft Office suite Strong verbal and written communication skills Strong negotiation skills Strong mathematical skills Show more Show less