Care Operations Manager (3rd Party Payroll)

Job Title:

Location:

Reports To:

Experience -

Salary -

Only immediate joiners must apply

Key Responsibilities:

RDS Lifecycle Management:

• Oversee the onboarding and offboarding process for new/replacement RDS, ensuring timely access to the Care Portal (SCP & ASD).
• Maintain and update the RDS Master list and communicate with Flex & Care teams.
• Conduct feedback surveys for RDS & OT Care and ensure timely follow-ups.

Operational & Compliance Coordination:

• Prepare and update FP Leniency Policy data.
• Maintain and update the Replacement Matrix in SCP & Acumen, ensuring configuration accuracy.
• Ensure compliance with logistics and finance processes, collaborating with respective teams.
• Oversee pre-validation of DOA/DAP reviews in coordination with the Flex team.

Data Management & Reporting:

• Manage SP DA/DS weekly file preparation and discussions.
• Handle SP exception file updates and maintenance in ASD.
• Upload and monitor weekly FP & SP files in the ASD portal.
• Update and upload Acumen & settlement files for reconciliation.
• Track and report on FP Acumen bypasses & conversions.

Communication & Team Coordination:

• Provide defectives & Acumen-related updates during morning team calls.
• Prepare and present QBR PPT & KPI reports for review.
• Generate and track Novus TAT reports for process efficiency.
• Handle FE deviation cases and debit processes with Flex.
• Draft and send FP audit mails (intimation/rejection) to RDS.
• Distribute process communication updates to RDS, if required.

Process Improvement & Readiness:

• Ensure NPI readiness and compliance within ASD.
• Continuously identify opportunities to streamline processes and improve operational efficiency.

Required Qualifications & Skills:

• Bachelors degree in Business Administration, Operations, Finance, or a related field.
• 6+ years of experience in operations, compliance, or data management roles.
• Strong analytical skills with experience handling large datasets.
• Proficiency in MS Excel, ERP systems, and database management.
• Excellent communication and coordination skills to interact with cross-functional teams.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Knowledge of compliance policies and process improvement methodologies is a plus.

Interested candidates can mail their resumes at vinita_kadam@persolkelly.com

Thanks and Regards,

Vinita Kadam

Senior Consultant- Sourcing

T (+91) 022 66816930

215 - ATRIUM, Unit no. 215, 2nd floor, C - Wing,

Andheri - Kurla Road, Andheri East,

Mumbai 400069,Maharashtra I India

www.persolkelly.co.in

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