Cloud Operations Manager

• Oversee and manage cloud operations to ensure seamless service delivery and optimized performance.
• Expertise in managing cloud infrastructure across major platforms (AWS, Azure, GCP).
• Proven experience in cloud operations, service management, and delivering high-quality cloud services on a scale.
• Coordinate and collaborate with cross-functional teams to implement best practices in cloud operations.
• Manage incident response, problem resolution, and ensure effective root cause analysis.
• Implement cloud automation and orchestration processes to streamline operations and improve efficiency.
• Monitor cloud performance, security, and compliance, ensuring that SLAs and KPIs are consistently met.
• Lead and mentor cloud operations teams, fostering a culture of continuous improvement and innovation.
• Develop and maintain operational documentation, including runbooks, incident reports, and operational procedures.
• Familiarity with ITIL, DevOps, and Agile methodologies.
• Strong knowledge of cloud-native technologies, microservices, and containers (e.g., Kubernetes, Docker).
• Proficiency in scripting languages (e.g., Python, Bash) for automation and orchestration.

SECONDARY RESPONSIBILITIES

• Ensure that capacity planning and disaster recovery procedures are in place for cloud infrastructure.
• Conduct regular backups, failover testing, and ensure business continuity.
• Maintain detailed documentation for cloud operations, configurations, and processes.
• Report on cloud usage, incidents, and performance to senior management.
• Stay up-to-date with the latest cloud technologies and trends.
• Recommend and implement new tools and technologies to improve cloud infrastructure and operations.

EDUCATIONAL REQUIREMENTS & certifications

• Minimum of 8 to 12 years of IT experience, with at least 5 years in cloud operations and infrastructure management.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.