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Technical Service Desk Analyst

2 - 7 years

2 - 6 Lacs

Hyderabad

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Ticketing Tools Service Desk Troubleshooting Vpn Troubleshooting Windows OS IT Service Desk Technical Helpdesk Windows Troubleshooting Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience: 1 - 4 years Key Responsibilities: Provide first-level technical support to end-users. Troubleshoot issues related to Windows OS, Active Directory (AD), VPN, and Microsoft Outlook. Record, track, and document support requests using ticketing systems. Escalate unresolved issues to appropriate teams as needed. Required Skills: Strong verbal and written communication skills. Basic troubleshooting knowledge of Windows environments, AD, VPN, and Outlook. Ability to work in rotational shifts, including 24/7 availability. Preferred Qualifications: Experience in a technical support or helpdesk environment. Certification in ITIL, Microsoft, or related technologies (preferred but not mandatory).

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Locuz
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www.locuz.com

Information Technology & Services

Bengaluru

51-200 Employees

101 Jobs

    Key People

  • Ravi Kiran

    Co-Founder & CEO

  • Narendra P

    Co-Founder & COO

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